Display log when DirEqual freezes
This section explains how to display the DirEqual log when the application freezes. The log details the issue that is causing DirEqual to hang.
To display the log, follow these steps:
1. Open DirEqual and wait or take action that causes the app to hang
2. Open Activity Monitor and locate DirEqual on the list
3. Select "Sample Process" from the menu - this will generate the log
4. Copy and send us the log - we will check what is causing your Mac to freeze and add the appropriate protection to DirEqual so that the problem never happend again.